vvjl Privacy Policy – How Your Personal Data Is Handled

1. What Data We Collect

When you create an account on vvjl, we collect the personal information you provide during registration, including your full name, date of birth, email address, mobile number, and a government-issued identification number as required for age and identity verification under Philippine regulations. We also collect your preferred payment details — such as your e-wallet account reference or bank account information — solely for the purpose of processing deposits and withdrawals in Philippine pesos (₱ PHP). You are responsible for ensuring that all information you submit is accurate and up to date.

In addition to information you provide directly, we automatically collect certain technical data when you access the platform. This includes your IP address, device type, operating system, browser version, session timestamps, and pages visited within the platform. This technical data helps us maintain platform security, detect unusual activity, and improve the overall experience for users across the Philippines. We do not use this data to build advertising profiles or share it with marketing networks.

If you contact our support team, we retain records of those communications — including the content of messages and any attachments you send — for quality assurance and dispute resolution purposes. We may also collect information about your gameplay activity, such as bet history, game preferences, and transaction records, as required by our operating licence and applicable Philippine anti-money laundering obligations. All data collection is limited to what is genuinely necessary for the services we provide.

2. How We Use Your Data

The primary purpose of collecting your personal data is to operate your account and deliver the services you have signed up for — including processing transactions, verifying your identity, and providing access to games and betting markets on the platform. We use your contact details to send you account-related communications such as transaction confirmations, security alerts, and important policy updates. These service communications are not optional, as they are necessary for the safe operation of your account.

We also use your data to comply with our legal and regulatory obligations under Philippine law, including the requirements of the Data Privacy Act of 2012 (Republic Act No. 10173) and applicable anti-money laundering regulations. This means we may use your identity and transaction data to conduct required verification checks, generate compliance reports, and respond to lawful requests from Philippine regulatory or law enforcement authorities. We process this data only to the extent required by law and retain it only for as long as legally necessary.

Where you have given your consent, we may use your contact details to send you information about platform features, promotions, or updates that may be relevant to you. You can withdraw this consent at any time by updating your communication preferences through your account settings or by contacting our support team. Withdrawing consent for marketing communications will not affect your ability to use the platform or receive essential service notifications.

3. Sharing and Disclosure

vvjl does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We share your data only in the limited circumstances described in this section, and only to the extent necessary for each specific purpose. All third parties who receive your data are required to handle it in accordance with applicable Philippine data protection law and are prohibited from using it for any purpose beyond what we have authorised.

We share data with trusted service providers who assist us in operating the platform — for example, payment processors who handle ₱ PHP transactions, identity verification providers, and cloud infrastructure partners. These providers act as data processors on our behalf and are bound by contractual obligations to protect your information. We conduct due diligence on all service providers before engaging them and review those arrangements regularly.

We may also disclose your personal data to Philippine regulatory authorities, law enforcement agencies, or courts where we are legally required to do so — for example, in response to a valid court order, a request from the Anti-Money Laundering Council (AMLC), or an investigation by a relevant government body. In such cases, we will disclose only the minimum information required to satisfy the legal obligation. Where permitted by law, we will notify you of any such disclosure.

4. Security and Retention

We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and the vvjl platform is encrypted using industry-standard protocols. Access to personal data within our organisation is restricted to staff who need it to perform their job functions, and all such staff are subject to confidentiality obligations.

Despite these measures, no online platform can guarantee absolute security, and you also play an important role in keeping your account safe. We strongly encourage you to use a strong, unique password for your vvjl account, to enable any available two-factor authentication, and to log out after each session — particularly when using a shared or public device. If you believe your account has been compromised, contact our support team immediately so that protective action can be taken without delay.

We retain your personal data for as long as your account remains active and for a further period as required by Philippine law — typically a minimum of five years after account closure, in line with anti-money laundering record-keeping requirements. Once the applicable retention period has expired and there is no longer a legal basis for holding your data, we securely delete or anonymise it. Anonymised, aggregated data that cannot be linked back to any individual may be retained indefinitely for statistical and platform improvement purposes.

5. Your Rights as a User

Under the Philippine Data Privacy Act of 2012, you have a number of rights in relation to your personal data. You have the right to be informed about how your data is collected and used — which is the purpose of this Privacy Policy. You also have the right to access a copy of the personal data we hold about you, and to request that inaccurate or incomplete data be corrected. To exercise either of these rights, contact our support team using the details provided in the footer of this page.

You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected and where no legal obligation requires us to retain it. Please note that we may not be able to fulfil a deletion request if your account is still active, if there are outstanding transactions or disputes, or if retention is required by law. In such cases, we will explain the reason for any limitation on your request and advise you on the next steps available.

You also have the right to object to certain types of processing — in particular, direct marketing communications — and to withdraw any consent you have previously given. If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. We encourage you to contact us first so that we can address your concern directly, but we fully respect your right to escalate to the NPC if you feel that is necessary.

6. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine regulations. When we make material changes, we will notify registered users through the platform or via their registered contact details before the updated policy takes effect. The effective date at the top of this page will always reflect the most recent version. We encourage you to review this page periodically so that you remain informed about how your data is being handled.

If you have any questions about this Privacy Policy or about how vvjl handles your personal data, you are welcome to reach out to our support team. Contact details are available in the footer of every page on the platform. For general questions about your account, the FAQ page is also a helpful starting point and covers many common data and privacy queries in plain Philippine English.